F.A.Q.

Yes, if you have a reservation for 2 consecutive days, you can, of course, leave your luggage in your locker overnight.

However, you will not be able to access it during closing hours, which are between 10 PM and 8 AM.

We are open from 8 AM to 10 PM 7 days a week.

You can book your locker only via our website nice.city-locker.com.

You can book as long as you want.

The codes are sent to you by email and text message (SMS) when your booking is confirmed.

The security of your luggage is an essential point for us. Our stores impose reinforced access control, using 2 independent codes (entrance door and locker).

For maximum security, these access codes are changed every day, even if your reservation covers several days.

No, your booking is valid from 8:00 am to 10:00pm.

The daily price is 9.00 € or 12.00 € per locker for one day (8:00 a.m. to 10:00 p.m.) depending on the date and location.

(rates subject to variation during exceptional events)

Our rates decrease as the day progresses.
Depending on the time, you will be able to take advantage of very favorable rates, which can go down to as low as €2.00 per locker.

During periods of very high demand, the daily rate can go up to €15.00.

Conversely, during periods of low occupancy, we can offer rates as low as €2.00 per day, without any promotion.

For reservations of several days the prices are decreasing. Some days benefit from promotions, going down to 2 €/day.

Maximum weight 30 kgs (66 pounds)/locker.

Our lockers, as well as the premises are cleaned and disinfected several times a week by our maintenance staff.

As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.

They are by an insurance that covers certain incidents occurring to Luggage (material damage to the Luggage and its contents, breakage, loss/destruction, theft) that may arise during storage, to the exclusion of all other incidents and according to our general terms and conditions of sales.

This insurance is valid for the duration of the rental, from the closing of the locker assigned when booking to the reopening.

The maximum amount of support of €1,500 per locker.

Please contact the hotline directly on +33 (0)4 83 93 88 00 in case of emergency, or otherwise via our contact form.

Please give us the following information :

• Lockers store name or address
• Your name
• Reservation date
• Mobile number

1. Please check your SPAM folder in your mailbox. If you can not find it, please go to step 2.

2. Please contact the hotline directly on +33 (0)4 83 93 88 00 in case of emergency, or otherwise via our contact form.

Please give us the following information :

• Lockers store name or address
• Your name
• Reservation date
• Mobile number

Please contact the hotline directly on +33 (0)4 83 93 88 00 in case of emergency, or otherwise via our contact form.

Please give us the following information :

• Lockers store name or address
• Your name
• Reservation date
• Mobile number

We aim to offer the best possible experience to all our customers.

If you are a person with disabilities and you need help to use our luggage lockers, we invite you to notify us in advance of your arrival, so that we can come to assist you on site and make your experience as comfortable as possible.